# Report a bug

Summary: Report a w3D problem or contact support directly.

Canonical HTML: https://w3d.io/support/

Last updated: 2026-08-27

## Support form

Use the support form to send a problem directly to the w3D team. Include what happened and an email address so support can reply.

- Choose the relevant support topic.

- Add device and iOS details when they help explain the problem.

- App and browser details are included automatically when available.

## Privacy

Do not include private artwork, exported designs, passwords, or payment information. Support requests can also be sent to apps@wilmerterrero.com.

## Public-content boundary

Public marketing and editorial content may be indexed, retrieved, summarized, and quoted with attribution to w3D and the canonical page. Uploaded artwork, exports, analytics data, support submissions, and other user content are excluded.

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